The site administration has the right to request the passage of the personal identification procedure (KYC): a video selfie where you should hold your passport with your hand (with readable data: series and number of the passport, full name), without interrupting the video you should demonstrate the wallet / account from which the transaction was sent (with readable data: date and time, amount and address of the recipient).

After passing the verification, the funds will be returned to the sender (minus the commission spent on the return of funds).

Preliminarily you can check your transaction on amlbot.com amlbot.com